Creatio and Truviq Systems Partner to Drive Digital Transformation with No-Code Innovation

Creatio, a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, announces its partnership with Truviq Systems, a technology consulting firm that transforms businesses with intelligent and reliable software solutions. Together, the goal is to build a joint go-to-market strategy, creating a win-win scenario where both Creatio and Truviq Systems can drive growth and success through a mutually beneficial partnership.

“We are delighted to announce our partnership with Creatio, a pioneering force in the no-code space for process management and CRM. By joining forces with Creatio, we are significantly enhancing our capabilities to deliver innovative, no-code solutions that enable our clients to navigate their digital transformation journey easily and quickly. This strategic collaboration aligns with our mission to empower businesses to unlock their full potential through automation and workflow optimization.”- Suneel Sundaraneedi, Founder and CEO, Truviq Systems.

“By partnering with Creatio, we are strengthening our ability to deliver more dynamic and versatile solutions. Creatio’s CRM and no-code platform allows us to amplify our service offerings, providing clients with smarter and more innovative solutions that can quickly adapt to changing circumstances.”- Nirup Cherlakola, Practice Director, Truviq Systems.

Creatio provides its customers with the freedom to own their automation. It is delivered through the unique no-code composable architecture that, in Creatio’s opinion, establishes a new era in business automation. All Creatio products are powered with composable Quantum architecture. With the Quantum architecture, all functionality is available as a set of composable elements. This means that business technologists can use them in any combination to support their unique use cases. By embracing a composable architecture, Creatio empowers no-code creators to seamlessly assemble various components, blocks, and apps to create enterprise-ready solutions that match their unique requirements without coding. All Creatio ready-to-use apps (CRM, vertical apps, etc.) are built using the composable no-code approach.

“We are excited to join forces with Truviq Systems in delivering next-generation solutions that enhance business operations. By leveraging our no-code platform alongside Truviq’s technology expertise, we’re creating a pathway for companies to innovate faster and achieve sustained growth,” said Alex Donchuk, Senior Vice President, Global Channels at Creatio.

About Creatio  

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio’s DNA.

About Truviq Systems

Truviq’s mission is to empower clients to harness the full potential of BPM and Low-code/No-code solutions, delivering demonstrable value and a substantial return on investment for our customers. Truviq offers comprehensive hyper automation services designed to empower enterprises with efficiency, agility, and innovation which can lead to significant cost savings, improved accuracy, enhanced customer experiences, and increased productivity.

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What is Digital Transformation?

Before diving into Pega Digital Transformation, it’s important to understand what digital transformation is and why it’s crucial for businesses. Digital transformation is the usage of digital technologies to create new or modify existing cultures, business strategies, and customer experiences to meet the ever-changing business and market requirements. It involves the integration of technologies such as artificial intelligence, cloud computing, mobile devices, and data analytics to improve business operations, enhance customer experiences, and drive growth.

Digital transformation enables businesses to streamline operations, providing real-time insights and data-driven decision-making capabilities. It also improves customer experiences, enabling businesses to provide personalised and tailored services to customers. With digital transformation, businesses can operate more efficiently and effectively, leading to increased productivity, reduced costs, and improved profitability.

Why is Pega Digital Transformation important for businesses?

Pega Digital Transformation is a low-code platform that enables businesses to automate complex tasks, streamline processes, and improve efficiency. With its advanced analytics capabilities, Pega can help businesses identify and address bottlenecks, optimize workflows, and improve customer experiences. By leveraging Pega, businesses can stay ahead of the competition and transform their operations for maximum effectiveness.

One of the critical benefits of Pega Digital Transformation is its ability to automate complex tasks. This includes automating repetitive tasks, reducing manual errors, and improving overall efficiency. Pega enables businesses to automate workflows, allowing employees to focus on higher-value missions that require human intervention. This can lead to substantial cost savings and improved productivity.

Another benefit of Pega Digital Transformation is its real-time insights. Pega provides businesses with real-time data and insights, enabling data-driven decision-making and improved operational efficiency. With Pega, businesses can quickly identify and address bottlenecks in their operations, optimise workflows, and improve customer experiences.

Pega Digital Transformation features and benefits

Pega Digital Transformation offers a range of features and benefits for businesses. Some of the key features include:

Low-code platform

Pega is a low-code platform, which means that businesses can build and deploy applications faster and more cost-effectively. Pega enables businesses to build applications without the need for extensive coding knowledge, reducing the time and cost required to develop and deploy applications.

Advanced analytics

Pega offers advanced analytics capabilities, enabling businesses to make data-driven decisions and improve operational efficiency. Pega can help businesses identify and address bottlenecks in their operations, optimise workflows, and improve customer experiences.

Automation

Pega enables businesses to automate complex tasks, reducing manual errors and improving overall efficiency. By automating workflows, businesses can free employees to focus on higher-value tasks requiring human intervention.

Real-time insights

Pega provides businesses with real-time data and insights, enabling data-driven decision-making and improved operational efficiency.

Understanding Pega’s low-code platform

Pega’s low-code platform is one of its key features. With Pega’s low-code platform, businesses can build and deploy applications faster and more cost-effectively. Pega’s low-code platform enables businesses to build applications without the need for extensive coding knowledge, reducing the time and cost required to develop and deploy applications.

Pega’s low-code platform also enables businesses to make changes to applications quickly and easily. This means businesses can respond to changing market conditions and customer requirements faster than ever. With Pega’s low-code platform, businesses can build applications that are tailored to their specific needs, improving operational efficiency and customer experiences.

Pega Digital Transformation use cases

Pega Digital Transformation can be used in a range of industries and applications. Some of the most common use cases for Pega Digital Transformation include:

Supply chain management

Pega can help businesses optimise their supply chain management processes, reducing costs and improving efficiency. With Pega, businesses can automate procurement processes, track inventory levels, and optimise logistics operations.

Financial operations

Pega can help businesses streamline their financial operations, reducing manual errors and improving overall efficiency. Pega can automate billing processes, track payments, and provide real-time insights into financial performance.

Customer service

Pega can help businesses improve customer service, providing personalised and tailored services to customers. Pega can automate customer service processes, enabling businesses to respond to customer inquiries and complaints faster and more efficiently.

Implementing Pega Digital Transformation in your business

Implementing Pega Digital Transformation in your business requires careful planning and execution. Here are some key steps to consider when implementing Pega Digital Transformation:

Define your goals

Before implementing Pega, it’s important to define your goals. What do you hope to achieve with Pega Digital Transformation? What are your key performance indicators (KPIs)? Defining your goals will help you gauge the success of your implementation and ensure that you are achieving the desired outcomes.

Identify your processes

Once you have defined your goals, it’s important to identify the processes that you want to automate or optimize with Pega. This may involve mapping out your current processes and identifying areas for improvement.

Build your applications

With Pega’s low-code platform, you can build your applications quickly and easily. This may involve working with Pega’s professional services team or engaging with a Pega partner to build your applications.

Test and deploy

Once your applications are built, testing them thoroughly before deploying them to production is essential. This may involve working with Pega’s testing services or engaging with a third-party testing provider.

Monitor and optimise

After deploying your applications, it’s important to monitor their performance and optimize them as needed. This may involve using Pega’s analytics capabilities to identify and address bottlenecks in your operations and workflows.

Pega Digital Transformation success stories

Pega Digital Transformation has been used by various businesses to transform their operations and improve efficiency. Here are some examples of businesses that have successfully implemented Pega Digital Transformation:

A leading financial services company

This financial services company used Pega to automate its loan processing operations, reducing manual errors and improving overall efficiency. With Pega, the company was able to process loans faster and more accurately, improving customer experiences and reducing costs.

A global telecommunications company

This telecommunications company used Pega to optimize its customer service operations, providing personalised and tailored customer services. With Pega, the company was able to automate customer service processes, respond to customer inquiries faster, and improve overall customer satisfaction.

A large healthcare provider

This healthcare provider used Pega to optimise patient management processes, reducing wait times and improving overall patient experiences. With Pega, the provider was able to automate patient scheduling, track patient records, and provide real-time insights into patient care.

Pega Digital Transformation vs. Traditional business operations

Pega Digital Transformation offers a range of benefits over traditional business operations. Unlike traditional business operations, which rely on manual processes and siloed data, Pega enables businesses to automate complex tasks, provide real-time insights, and improve efficiency. Pega’s low-code platform also enables businesses to build and deploy applications swiftly and more cost-effectively than traditional development methods.

Furthermore, Pega’s advanced analytics capabilities enable businesses to make data-driven decisions and improve operational efficiency. Pega can help businesses identify and address bottlenecks in their operations, optimise workflows, and improve customer experiences. With Pega, businesses can stay ahead of the competition and transform their operations for maximum effectiveness.

Conclusion: The Future of Pega Digital Transformation

Pega Digital Transformation is revolutionising businesses’ operations, providing advanced analytics capabilities, automation, and real-time insights. With Pega, businesses can stay ahead of the competition and transform their operations for maximum effectiveness.

Whether you’re looking to improve your supply chain management, streamline your financial operations, or enhance your customer service, Pega has the tools and expertise to help you succeed. So why wait? Join the digital revolution and transform your business with Pega Digital Transformation today.

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Introduction to Pega as a Service

Pega as a Service is a cloud-based platform for developing and deploying enterprise applications. It is a fully managed service that allows businesses to build, test, and deploy applications quickly and easily. Pega as a Service is based on the Pega Platform, which is a low-code platform for creating business process management (BPM) and customer relationship management (CRM) applications.

What is Pega as a Service?

Pega as a Service is a cloud-based platform that allows businesses to build and deploy applications quickly and easily without worrying about the underlying infrastructure. Pega as a Service is based on the Pega Platform, which is a low-code platform for creating BPM and CRM applications.

The Pega Platform is designed to help businesses automate their processes and enhance their customer experience. It provides a visual interface for designing workflows, business rules, and user interfaces. The platform also provides tools for integrating with other systems and data sources.

Benefits of Pega as a Service

There are many benefits to using Pega as a Service, including:

Scalability

Pega as a Service is a cloud-based platform, which means that businesses can scale their applications up or down as needed. This makes it easy to handle spikes in traffic and adjust resources to meet changing business needs.

Speed

Pega as a Service allows businesses to develop and deploy applications quickly. This means businesses can respond to changing market conditions and customer needs faster than ever.

Cost

Pega as a Service is a cost-effective solution for businesses of all sizes. It eliminates the requirement for businesses to invest in expensive hardware and software infrastructure and reduces the cost of application development and maintenance.

Security

Pega as a Service is built on a secure platform that meets industry standards for security and compliance. This means businesses can be confident that their applications and data are protected.

Pega as a Service use cases

Pega as a Service can be used in various industries and applications. Here are a few examples:

Banking and Finance

Pega as a Service can be used to create applications for loan processing, fraud detection, and compliance.

Healthcare

Pega as a Service can be used to create applications for patient management, appointment scheduling, and claims processing.

Retail

Pega as a Service can be used to create applications for inventory management, order processing, and customer service.

Pega as a Service vs. traditional Pega implementation

Traditional Pega implementation requires businesses to invest in hardware and software infrastructure and hire a team of developers. This can be expensive and time-consuming.

Pega as a Service, on the other hand, is a fully managed service. As mentioned above, it eliminates the need for companies to invest in hardware and software infrastructure. It also reduces the need for a large team of developers.

How Pega as a Service streamlines business operations

Pega as a Service streamlines business operations by automating processes and workflows. It provides businesses with a visual interface for designing workflows, business rules, and user interfaces. The platform also provides tools for integrating with other systems and data sources.

By automating processes and workflows, businesses can reduce errors, improve efficiency, and free up their employees to focus on higher-value tasks. Pega as a Service also provides real-time analytics and reporting, which allows businesses to monitor and optimize their processes.

Pega as a Service pricing model

Pega as a Service is a subscription-based service. The pricing model is cost-effective as it is based on the number of users, the number of applications, and the level of support required. Businesses can choose from different pricing tiers based on their needs.

Pega as a Service implementation process

The implementation process for Pega as a Service is straightforward. Businesses can begin by signing up for a free trial. Once they have signed up, they can start building and testing applications using the platform.

Once the applications are ready, businesses can deploy them to the cloud using the platform’s deployment tools. The platform provides tools for monitoring and managing applications in real time.

Pega as a Service case studies

Here are a few examples of businesses that have used Pega as a Service to streamline their operations:

Siemens

Siemens used Pega as a Service to create an application for managing its customer service operations. The application streamlined the process of handling customer inquiries and reduced response times by 50%.

Vodafone

Vodafone used Pega as a Service to create an application for managing its sales operations. The application streamlined the process of managing customer accounts and increased sales productivity by 30%.

AIG

AIG used Pega as a Service to create an application for managing its claims processing operations. The application reduced the time it took to process claims by 50%.

Conclusion: Pega as a Service – the future of streamlining business operations

Pega as a Service is a powerful platform for businesses looking to streamline their operations and improve their customer experience. It provides businesses with a cost-effective, scalable, and secure solution for developing and deploying applications.

With its visual interface for designing workflows, business rules, and user interfaces, Pega as a Service makes it easy for firms to automate their processes and workflows. And with its real-time analytics and reporting, businesses can monitor and optimize their processes to improve efficiency and reduce errors.

So if you want to streamline your operations and improve your customer experience, consider Pega as a Service. Take it as a service and see how it can transform your business.

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What are Information Technology Solutions?

Before we dive deep into why Pega is the ideal choice for IT solutions, let’s first understand what IT solutions are. IT solutions are software applications that help businesses automate their processes, streamline their operations, and improve their customer engagement. These solutions can range from customer service solutions to data analytics, business process automation, to marketing automation. IT solutions are designed to help businesses reduce costs, improve their efficiency, and increase customer satisfaction.

Challenges that Businesses Face with IT Solutions

Although IT solutions can offer a lot of benefits to businesses, there are several challenges that businesses face when implementing these solutions. One of the significant challenges is the complexity of the solutions. Most IT solutions are designed for specific industries, making it difficult for businesses to find a solution that fits their unique needs. Another challenge is the cost of implementation and maintenance. IT solutions can be expensive, and businesses need to invest a significant amount of money to implement and maintain these solutions. Additionally, businesses need to have a skilled IT team to manage and maintain these solutions, which can be a challenge for small businesses.

Benefits of Choosing Pega for IT Solutions

Pega is a leading software solutions provider specializing in customer engagement and operational excellence. Pega offers a range of solutions that can help businesses automate their processes, streamline their operations, and improve their customer engagement. Here are some of the benefits of choosing Pega for IT solutions:

Flexibility and Customization

One of the significant advantages of Pega is its flexibility and customization. Pega’s solutions are designed to be flexible, allowing businesses to customize the solution to fit their unique needs. This flexibility ensures businesses can implement a solution meeting their specific requirements.

Automation and Optimization

Pega’s solutions are designed to automate and optimize business processes. This automation ensures that businesses can complete tasks efficiently and quickly, reducing the time and effort required to complete these tasks. Additionally, Pega’s solutions are designed to optimize business processes, ensuring businesses can achieve maximum efficiency and productivity.

Customer Engagement

Pega’s solutions are designed to improve customer engagement. Pega offers a range of customer service solutions that can help businesses provide excellent customer service, increase customer satisfaction, and improve customer retention.

Data Analytics

Pega’s solutions are designed to provide businesses with valuable insights into their operations. Pega’s solutions can help businesses analyze data, identify trends, and make more informed decisions. This data can be used to improve business processes, increase efficiency, and reduce costs.

Pega’s Unique Features

Pega’s solutions are designed to be flexible, customizable, and scalable. Here are some of the unique features of Pega’s solutions:

Low-Code Development

Pega’s solutions are designed to be low-code, allowing businesses to develop and implement solutions quickly and efficiently. This low-code development ensures that businesses can implement solutions faster, reducing the time and effort required to implement these solutions.

AI and Machine Learning

Pega’s solutions are designed to incorporate artificial intelligence (AI) and machine learning (ML). This AI and ML ensure companies can automate tasks, improve decision-making, and optimize business processes.

Cloud-Based Solutions

Pega’s solutions are designed to be cloud-based, allowing businesses to access the solutions from anywhere, anytime. This cloud-based approach ensures enterprises can work remotely, improving their flexibility and productivity.

Omni-Channel Customer Engagement

Pega’s solutions are designed to provide businesses with an omnichannel customer engagement solution. This solution ensures businesses can engage with customers across multiple channels, including chat, email, and social media.

Pega’s Success Stories

Pega has a proven track record of success. Here are some of the success stories of businesses that have implemented Pega’s solutions:

Bank of America

Bank of America implemented Pega’s solutions to improve its customer service. Pega’s solutions helped Bank of America reduce its response time, increase customer satisfaction, and improve its overall customer experience.

Vodafone

Vodafone implemented Pega’s solutions to automate its business processes. Pega’s solutions helped Vodafone improve its efficiency, reduce costs, and increase productivity.

Toyota

Toyota implemented Pega’s solutions to improve its customer service. Pega’s solutions helped Toyota improve its response time, increase customer satisfaction, and improve its overall customer experience.

Comparison with Other IT Solution Providers

Pega is not the only IT solution provider in the market. However, Pega stands out from the crowd due to its unique features and benefits. Here’s how Pega compares to other IT solution providers:

Salesforce

Salesforce is another popular IT solution provider that specializes in customer engagement and operational excellence. However, Salesforce’s solutions are not as flexible and customizable as Pega’s solutions. Additionally, Salesforce’s solutions are more expensive than Pega’s solutions.

Oracle

Oracle is an IT solution provider specializing in database management, business intelligence, and customer relationship management. However, Oracle’s solutions are not as flexible and customizable as Pega’s solutions. Additionally, Oracle’s solutions are more expensive than Pega’s solutions.

Pega’s Pricing Model

Pega’s pricing model is based on a per-user basis. The cost of implementing Pega’s solutions depends on the number of users that require access to the solution. Additionally, Pega offers a range of pricing plans, ensuring businesses can choose a plan that meets their specific requirements and budget.

Customer Support and Training

Pega offers excellent customer support and training. Pega’s customer support team is available 24/7 to help businesses with any issues they may face while using Pega’s solutions. Additionally, Pega offers a range of training programs, ensuring businesses can learn how to use Pega’s solutions effectively.

Conclusion

In conclusion, Pega is an excellent choice for businesses looking for IT solutions. Pega’s solutions are flexible, customizable, and scalable, ensuring businesses can implement solutions that meet their specific requirements. Additionally, Pega’s solutions are designed to automate and optimize business processes, improve customer engagement, and provide valuable insights into business operations. With a proven track record of triumph and excellent customer support, Pega is the ideal choice for businesses of all sizes and industries. So, if you’re looking for an IT solution provider, look no further than Pega.

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Who is Pega?

Pega is a global company with 6,500 employees and three regional headquarters in North America, Europe, and Asia Pacific. With over 250 global partners and dozens of culture and technology awards, Pega is a leader in the information technology and services industry.

Pega’s mission is to make it simpler for enterprises to work smarter, unify experiences, and adapt instantly. The Pega Platform™, the company’s flagship product, enables businesses to stay streamlined and ready for what’s next.

Pega’s Unique Approach

Pega takes a fundamentally different approach to structuring technology, starting with customers and the outcomes they’re trying to achieve. The company calls it a Center-out™ approach, which avoids the common mistakes of starting top-down in channels or bottom-up from systems. This approach allows businesses to deploy changes quickly and still scale at an enterprise level.

Pega’s scalable, made-to-measure architecture enables even the largest organisations to stay agile and innovate at market speed. Pega’s unified platform, which includes intelligent technology like generative AI, can do it all and then some. The platform can deploy in the cloud, run for businesses, or be handed over to run independently.

Pega’s Offerings

Pega offers a range of solutions to help businesses maximise customer engagement, streamline service, and boost efficiency. Some of the company’s offerings include:

Consulting

Pega brings industry thought leadership, product expertise, and a track record of victorious project delivery to every engagement. Pega’s consulting services provide businesses with the knowledge and best practices they need to produce quick returns and long-term value.

Partnerships

Pega partners with strategic services, technology, and systems integrations to achieve industry-leading business outcomes. The company’s global community of experts combines scaling power and industry expertise with hands-on technical skills, so businesses can achieve outcomes fast.

Support

Pega provides access to online support, release notes, forums, and more to help businesses make the most of their solutions and resolve issues quickly.

Skills and Training

Pega offers skills and training to help businesses successfully design, build, and deploy applications. Pega’s training programs provide employees with the knowledge and best practices they need to produce rapid returns and long-term value.

Pega’s Deep Industry Focus

Cognizant, a leading information technology and services provider, leverages Pega’s platform to help the world’s leading brands adopt next-gen business models. Cognizant’s deep industry focus, global footprint, expertise across thousands of complex, large global engagements, and a sizable certified talent pool enable the company to team with Pegasystems to convert clients’ businesses at scale.

Cognizant’s CRM domain expertise, coupled with Pegasystems’ unified CRM platform, enables faster implementation and rapid realisation of business value. Pega Marketing implementations engage customers with real-time, one-on-one, contextual marketing across channels.

Pega Sales Automation solutions help businesses intelligently guide customer service and sales professionals and automate sales. Pega Customer Service implementations serve and engage customers with digital customer service. Pega Customer Decision Hub expertise instils real-time AI into customer engagement.

Pega’s Commitment to People and Communities

To Pega, #LifeAtPega means a safe, respectful work environment that supports employees and their families. The company offers highly competitive benefits and robust programs focused on employee wellness, inclusion and diversity, and professional growth and education.

Pega also strives to be a responsible corporate citizen and active contributor in the communities where it lives and works. The company is committed to environmental sustainability and volunteering.

The Future of Information Technology and Services

In today’s digital age, businesses need to adapt to change and innovate. Pega’s platform, expertise, and commitment to people and communities make the company a leader in the information technology and services industry.

To stay ahead of the curve, modern enterprises must digitally transform their business models more often and at a larger scale than ever. Pega’s deep industry focus, global footprint, and expertise enable businesses to tackle the unexpected and handle disruptive forces while enhancing customer engagement.

In conclusion, Pega’s role in digital transformation is crucial for businesses looking to innovate, automate, and enhance customer engagement. As technology continues to evolve, Pega’s commitment to people and communities, combined with its unique approach, ensures that the business will remain a leader in the information technology and services industry for years to come.

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The Need for Digital Transformation

The need for digital transformation is becoming increasingly crucial as customers demand seamless experiences across channels. Unfortunately, most enterprises were not designed for the digital world. Their systems are too fragmented, and their operations too complex, making digital transformation a daunting task. Like it or not, the world is evolving at a fast pace, and businesses must keep up if they want to remain relevant.

To make matters even worse, the global pandemic has forced businesses to change their working patterns or even shut down. This has created instability and inflation, pushing up the cost of living and creating pressure on both consumers and businesses. Customers are looking for low-cost brands and packages to reduce their outgoings, while businesses are seeing the cost of running their operations rapidly spiralling out of control.

Pega as a Digital Transformation Consulting Services Partner

Pega is a leading provider of digital transformation solutions that help businesses transform their operations, improve customer experiences, and increase efficiency. Pega’s unified platform combines industry-leading AI and digital process automation to deliver a seamless experience across channels, making it an ideal partner for businesses undergoing digital transformation.

Pega’s approach to digital transformation goes beyond digitization. Their solutions are designed to transform businesses by focusing on outcomes for customers and employees. Their solutions are also designed to cut across boundaries, eliminating silos between the front office and back office and business and IT.

Pega’s Digital Transformation Framework

Pega’s Digital Transformation Framework is designed to help businesses undergo digital transformation in a seamless and efficient manner. The framework focuses on journeys rather than channels, outcomes rather than tasks, and end-to-end experiences rather than silos. This approach ensures that businesses deliver a seamless experience across channels, automate end-to-end experiences that deliver outcomes for customers and employees, and build experiences that cut across boundaries.

Pega’s Unified Solution

Pega’s unified solution is designed to help businesses get results faster. Unlike other solutions wired together from disparate pieces, Pega’s products and features work seamlessly together right out of the box. This means that businesses don’t have to spend time wiring disconnected pieces together but can focus on improving customer value at every interaction, designing extraordinary service experiences, and automating their processes.

Pega’s unified solution is also designed to be beautifully designed and high-performing, reliable and scalable, and able to connect to existing systems, even old, outdated ones. This ensures that businesses can deliver the speed and simplicity of the cloud while remaining secure and accessible and keeping pace with change, both today and tomorrow.

Pega’s Digital Agility Layer

Pega’s Digital Agility Layer is a new layer in a CSP’s architecture that decouples the customer journey from both the back-end BSS systems and the front-end channels. This capability enables operational and cost efficiency, as well as reduces time-to-market for new applications. The Digital Agility Layer is intelligent, journey-centric, and agile, enabling businesses to make it much simpler and easier for customers to achieve what they need to achieve.

Pega’s Approach to Digital Transformation

Pega’s approach to digital transformation is customer-centric, outcome-based, data-driven, and journey-centric. This approach ensures that businesses start with the customer experience and ask simple but hard questions like “How can we make this easier?” “Why are we doing it this way?” “What would make this quicker?” and “How does the customer or employee benefit from this?”

Pega’s approach to digital transformation also involves embracing a Center-Out business architecture that has three key features: intelligence, journey-centricity, and agility. This approach enables businesses to lower costs, decrease Average Handling Time (AHT), increase speed to market, and improve customer experience.

Pega’s Success Stories

Pega has a proven track record of helping businesses undergo successful digital transformations. T-Mobile, for example, centred the customer experience with Next Best Action and achieved an 8-point increase in NPS with Pega Customer Decision Hub. Cisco, on the other hand, cut 2 million hours of wait time by working together with IT to serve customers faster and boost efficiency with the power of automation. Siemens selected Pega to digitise and learn its customer and employee touch points while bridging systems, processes, and people at scale and in real-time.

Conclusion: Pega is the Ultimate Digital Transformation Partner

In conclusion, Pega is the ultimate digital transformation partner for businesses looking to navigate the complex world of digital transformation. Pega’s unified solution, digital agility layer, and approach to digital transformation ensure that businesses can deliver a seamless experience across channels, automate end-to-end experiences that deliver outcomes for customers and employees, and build experiences that cut across boundaries.

With Pega as a partner, businesses can transform their operations, improve customer experiences, and increase efficiency, so if you’re ready for real change that goes beyond buzzwords, partner with Pega and transform your business today!

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Over the past four decades, enterprise applications have undergone significant transformations to keep up with changing demands and advancements in technology. 

In this article, we will take a deep dive into the evolution of enterprise applications, exploring the vital architectural shifts, technological advancements, and the future of these applications.

The Early Years: Building a Foundation for Flexibility

In the early 1980s, Pega, a leading technology organization, laid the groundwork for enterprise applications that could adapt to different infrastructures. Pega’s platform was designed to be infrastructure-agnostic, allowing it to run on various hardware vendors such as IBM and Digital Equipment Corporation (DEC). This flexibility enabled enterprises to optimize their infrastructure choices based on cost, compliance, and data management.

During this period, large banks like Bank of America and Citibank were already harnessing the power of Pega’s platform to automate microform management for check processing. These early applications showcased the importance of having a platform that could be customized to meet specific business needs without the need for extensive coding changes. Pega recognized the value of enabling personalization without sacrificing scalability and performance.

“Enterprises need flexible platforms, which can run on the infrastructure which they chose very purposefully – to optimize for overhead, cost, compliance, data, and more.” – Mike Pyle, Pega’s Chief Technology Strategist.

From Custom Solutions to Low-Code Platforms

As the demand for more customizable enterprise applications grew, Pega shifted its focus from building custom solutions to developing a low-code platform. In the early days, Pega’s platform was primarily used by banks to automate payment investigation workflows. These workflows had common steps and attributes across different industries, leading Pega to identify the need for a common foundation for workflow automation.

After a six-month engineering project, the Pega Platform™ was born. This low-code platform allowed enterprises to personalize their systems without extensively modifying the underlying code. By abstracting the complexity of platform support, Pega empowered businesses to seamlessly adapt their workflows, processes, and customer experiences to new technologies.

Adapting to Shifting Architectures: Client-Server and Web Apps

In the late 1980s and early 1990s, enterprise computing shifted from mainframes to client-server architectures. Pega recognized this transition and re-architected its platform to be compatible with the changing infrastructure landscape. Pega enabled enterprises to migrate their applications seamlessly from mainframes to client-server architectures by ensuring backward compatibility.

With the rise of the internet, Pega further adapted its platform to support web applications. This transition involved transitioning the core engine to C++ and eventually to Java while embracing cloud-based infrastructure. By leveraging the power of the cloud, Pega’s platform could scale, perform, and flexibly serve millions of customers.

Introducing Project fnx: Embracing Cloud-Native Architectures.

As cloud computing evolved, Pega recognized the potential for passing on more value to clients through cloud-native approaches and technologies. Project fnx was initiated to adopt new cloud-native architectures in Pega Infinity™, the latest iteration of Pega’s platform. This project aimed to enhance mission-critical enterprise applications’ performance, scalability, agility, and flexibility.

Project fnx incorporated microservices, Kubernetes, Docker, and other cloud-native technologies to achieve these goals. Microservices allowed for independently developed, tested, and deployed components and services, enabling more frequent releases and faster innovation. Adopting cloud-native technologies also facilitated deployment repeatability and elastic auto-scaling, enhancing the overall efficiency of enterprise applications.

The Future of Enterprise Applications: Expanding Capabilities and Embracing Change

Looking ahead, Pega remains committed to expanding and enhancing the capabilities of its low-code platform for AI-powered decisions and workflow automation. The company recognizes that enterprise applications must continually adapt to shifts in infrastructure and technology to meet the evolving needs of the world’s largest enterprises.

Pega will continue to evaluate new technologies, approaches, and architectures that enable the delivery of transformational value to business processes. The focus will be on scalability, performance, flexibility, and backward compatibility, ensuring that Pega’s clients can adapt and innovate in an ever-changing technological landscape.

Join PegaWorld iNspire, an annual event held at the MGM Grand in Las Vegas, to witness the latest evolutions in enterprise applications. Explore the advancements in cloud architecture for enterprise-grade applications and learn how Pega’s Project fnx has enabled clients to leverage the power of modern, robust cloud infrastructures.

Conclusion

The evolution of enterprise applications over the past 40 years showcases the importance of adaptability, flexibility, and scalability in meeting the needs of businesses. Pega, a leading technology organization, has been at the forefront of this evolution, continually re-architecting its platform to embrace changing infrastructures and technological advancements.

From its early days as an infrastructure-agnostic platform to its current state as a cloud-native architecture, Pega has enabled businesses to streamline their operations, personalize customer experiences, and drive innovation. As technology continues to evolve, Pega remains committed to expanding the capabilities of its low-code platform and empowering enterprises to thrive in a rapidly changing digital landscape.

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Just as J.R.R. Tolkien wisely started with a map to guide his storytelling, businesses can benefit from having a clear “map” of their operations to navigate their way to success.

The Limitations of Traditional Approaches

Traditionally, businesses have relied on dashboards and key performance indicators (KPIs) to monitor their operations. While these tools provide valuable insights into overall performance, they often need the ability to offer a graphical representation of what’s happening within the processes or explore alternative routes. Process mining tools like Pega Process Mining come into play in these situations

Introducing Pega Process Mining

Pega Process Mining revolutionizes how businesses understand and optimize their processes. By leveraging data and visualization, this tool provides a comprehensive view of end-to-end workflows, identifies bottlenecks and opportunities, and enables businesses to simulate alternative routes to success.

With Pega Process Mining, businesses gain three key capabilities:

1. Understanding Processes

Pega Process Mining allows organizations to visualize their processes in their current state. This “as-is” view provides:

• A clear understanding of the execution of operations.
• Highlighting potential inefficiencies.
• Duplication of efforts.
• Areas for improvement.

Businesses can improve overall performance and streamline operations with a comprehensive perspective of their processes.

 2. Evolving Automation

Businesses can design better routes once they comprehensively overview their processes. Pega Process Mining gives organizations the data to identify which methods may be optimized and why. Companies can use this information to drive continuous development, identify places where manual intervention is still required, and make informed decisions concerning automation.

3. Monitoring and Adaptation

Optimization is an ongoing process, and Pega Process Mining enables businesses to monitor the performance of their operations in real time. By comparing actual outcomes against intended results, organizations can quickly identify deviations and take proactive measures to address them. Additionally, as business requirements evolve, this tool allows for agile adaptation, ensuring that processes remain aligned with strategic objectives.

The Power of Continuous Automation

Continuous automation has become a critical business priority in today’s digital landscape. Organizations can improve efficiency, reduce errors, and free up valuable human resources for more strategic initiatives by automating repetitive tasks. However, taking the right first step toward continuous automation is essential.

Monitor your processes to optimize them.

Pega Process Mining serves as an enabler for continuous automation. By providing businesses with a comprehensive understanding of their processes, this tool ensures that optimization efforts have a better chance of success. Rather than relying on assumptions or guesswork, organizations can make data-driven decisions and achieve meaningful outcomes.

Embracing Business Mapping with Pega Process Mining

To truly unlock the potential of process optimization, businesses must embrace the concept of business mapping. In the context of Pega Process Mining, business mapping refers to visualizing and understanding the intricacies of internal processes. This approach offers several key benefits:

• Enhanced Process Transparency

Business mapping provides a holistic view of processes, enabling stakeholders to understand how activities are interconnected and how they contribute to overall business objectives. This transparency fosters collaboration, facilitates knowledge sharing, and empowers employees to make informed decisions.

• Identification of Process Bottlenecks

By visualizing processes, organizations can quickly identify bottlenecks that impede efficiency, whether a manual step slows down the entire workflow or a redundant task that adds unnecessary complexity.

• Optimization Opportunities

A clear map of processes enables businesses to identify optimization opportunities. By analyzing the data captured by Pega Process Mining, organizations can uncover patterns, trends, and potential areas for improvement. This insight allows for targeted interventions that drive efficiency, reduce costs, and enhance customer satisfaction.

• Scenario Simulation and Impact Analysis

One of the most powerful features of Pega Process Mining is its ability to simulate alternative routes and measure their potential impact. By experimenting with different process configurations, organizations can evaluate the consequences of various decisions before implementing them, reducing the risk of unintended consequences.

Conclusion

Understanding and optimizing processes is paramount in the quest for business success. Traditional approaches need to provide the necessary insights and guidance for organizations to navigate their way to success. However, process mining tools like Pega Process Mining offer a revolutionary solution. 

By providing a comprehensive view of processes, identifying bottlenecks, and enabling scenario simulation, this tool empowers businesses to make data-driven decisions and drive continuous improvement. 

Embracing business mapping with Pega Process Mining unlocks the potential for enhanced transparency, optimization, and agility, ultimately propelling organizations toward their desired destinations.

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